Here we answer commonly asked questions. But if there’s something else you want to know about, please do get in touch.
We retail a broad selection of both UK and EU manufactured kiln-dried wood products and firelighters – all sourced from woodlands and suppliers holding Forest Stewardship Council accreditation. We buy UK made goods wherever possible but when we have to import we only work with suppliers who adhere to the European Union Timber Regulation (EUTR) policies. Read more about our approach to sourcing and sustainability here.
To pay for products on a website, follow these general steps:
1. Add Products to Cart:
- Browse the website and add desired products to your cart by clicking on the "Add to Cart" button.
2. View Cart:
- Once you have added all the products you want to purchase, go to your cart by clicking on the cart icon or a link that says "View Cart" or "Cart".
3. Review Cart:
- Review the items in your cart to ensure everything is correct. Adjust quantities if necessary.
4. Proceed to Checkout:
- Click on the "Proceed to Checkout" button.
5. Enter Billing and Shipping Information:
- Fill in your billing and shipping details.
6. Select Payment Method:
- Choose your preferred payment method. Payment options such as credit/debit cards or bank transfers.
7. Review Order:
- Review your order details, including shipping method and total cost.
8. Place Order:
- Click on the "Place Order" button to complete your purchase.
We work closely with a range of the best courier and haulage companies in the UK, including Pallet Line. This enables us to offer fast and flexible delivery in line with your needs. For details please see our Delivery page.
Yes, all prices include VAT.
If you're not completely satisfied with your purchase, kindly reach out to us within 14 days of receiving your order. We'll coordinate the collection of your items at our expense and facilitate a refund for you. Assuming the goods are returned in their original packaging and condition, we'll issue a full refund within 14 days of collection. The refund will be processed using the same credit or debit card used for the purchase.
We’re here to help! So please don’t hesitate to contact us. We’ll be happy to answer any questions you have.
