Data, Privacy Policy

Winter Firewood Limited respects your personal privacy and personal information security. Data collected is securely stored, and only used for the purpose it was collected. The Winter Firewood website refers to any content that sits within the www.winterfirewoodltd.co.uk domain.

If you have any concerns or questions about data, privacy or cookies, please contact us at [email protected]

Ownership information

The terms ‘Winter Firewood’ or ‘us’ or ‘we’ refers to the owner of the website, with the registered office at 3 Ansteads Farm, Catswood lane, Stancombe, Stroud, Gloucestershire, GL51 9LF. Winter Firewood is registered for VAT under VAT Number 461174014. Winter Firewood is a Company Limited by Guarantee, under Company Number 15481787, and registered in England and Wales.

The term ‘you’ or ‘visitor’ or ‘user’ refers to the user or viewer of our website.

Privacy

This privacy policy outlines how Winter Firewood uses and safeguards any information you provide while using the Winter Firewood website. Winter Firewood is dedicated to safeguarding your privacy. If we request specific information that can identify you during your use of this website, you can be confident that it will be utilised solely in accordance with the principles stated in this privacy statement.

What data does WINTER FIREWOOD collect?

• Feedback or enquiries: Through visitors emailing Winter Firewood directly or filling in ‘contact us’ forms
• Form submitted data: These include enquiries and orders made via website forms
• Site usage information: Using cookies to improve website development and create a better user experience for visitors. Collected data typically includes operating system, browser details, IP address (a unique identifier for your computer on the network), browsed pages, referring page leading to the current one, and software configuration aspects. This is done through cookies.

You may request details of personal information that Winter Firewood holds about you under the EU General Data Protection Regulation (GDPR). If you would like a copy of the information that we hold about you please contact us at [email protected]. You can also email us if you believe any information we hold about you is incorrect. We will respond promptly and make necessary corrections.

How do we use your data?

• To contact you, if you have requested a response
• Form submitted data is only used for the purpose it was collected, for example, contacting you, booking you onto an open event or processing an application.
• To improve the design and navigation of the website, to help you easily find what you need when you need it.

Security and storage

Winter Firewood is dedicated to maintaining the secure storage of any information you provide. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to protect and secure personal information collected online.

• Information you supply via our website will be retained on Winter Firewood’s software systems as required by law. This is unless you inform us you wish to remove it prior to this time by contacting [email protected]
• Information collected is accessible to Winter Firewood’s web service administrators.
• Some of this information is automatically included in feedback emails from the Winter Firewood website. Inclusion in emails will help to resolve technical issues related to your site usage. The information included in feedback emails doesn’t involve the transfer of extra data to Winter Firewood, nor does it include personal information.

Direct and remarketing

Through our online forms, we may gather details such as email addresses, postal addresses, or phone numbers. With your permission, we may use these contact details to reach out and share additional information that we believe may be of interest to you. If you would like to receive such information, please indicate your consent by checking the provided box to opt in.

With your permission, Winter Firewood may use the data you allow us to access when using our website for remarketing purposes. This means we may use your data to target you with specific advertising on third-party platforms such as Google and Facebook. Examples include adverts on search results pages or display adverts on the Facebook platform. Refer to our Cookie Policy below for specific details.

Email addresses provided to Winter Firewood as part of an enquiry may be employed with Facebook’s custom audience feature, Google’s customer match features, or Twitter’s tailored audience feature.

Sharing your data with third parties

• Legal compliance and best practices: Winter Firewood commits to treating your data in accordance with current legislation and following best internet practices.
• Sharing of data: Data will only be shared with Winter Firewood-controlled affiliates, vendors working on behalf of Winter Firewood, when required by law or legal processes, and to maintain safety and security or protect the rights or property of Winter Firewood.
• Consent: Data will not be supplied to anyone outside of Winter Firewood without your consent unless required by law. This emphasises the importance of obtaining consent before sharing data with third parties.

Age restriction for personal information entry

• Individuals aged 16 or under are advised not to input personal information on our web pages without the consent of a parent or guardian.

Winter Firewood email privacy

Email communication and tracking pertains to emails linked to the data you share with Winter Firewood. Winter Firewood may contact you via email using the information provided during registration. A bulk email software, such as Mailchimp, may be used to send marketing emails to you. The following applies to bulk emails:

• Use of tracking data: Tracking data collected by MailChimp is utilised to ensure emails are relevant to your interests and to avoid unnecessary emails.
• Disabling tracking: Information on how to disable tracking can be found online or in your email program instructions.
• Opting out: You have the option to opt out of emails from Winter Firewood using the provided link in the email.

Unsolicited emails: Winter Firewood does not send unsolicited emails. If you receive such emails, use the unsubscribe link or contact Winter Firewood immediately to resolve the issue.

Third-party website links

The Winter Firewood website may include links to other websites beyond Winter Firewood’s control. Winter Firewood has no authority over the nature, content, and availability of these external sites. Inclusion of links does not imply a recommendation or endorsement of the views expressed within those sites.